Shipping & Returns
SHIPPING COST
FREE WORLDWIDE* SHIPPING FOR ALL ORDERS OVER 150EUR* (outside EU). FREE SHIPPING over 50EUR in Baltic countries.
DELIVERY TIME
Delivery time is between 1-5 business days. Delivery of free samples takes 1-5 weeks. We normally despatch all orders within one working day. During really busy periods like sales, we may take up to 1-8 days for some orders due to the high volumes.
TAXES AND OTHER DUTIES
There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. OZZO is not required to inform customers of such additional costs and is not required to refund such costs to customer.
RETURNS
Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it's value will be retracted from your refund. Please send returned items, including your order confirmation, to: info@ozzo.lv
RETURN OF DAMAGED PRODUCTS
If you received damaged products, please contact us at e-mail: info@ozzo.lv
MORE QUESTIONS?
If you have any questions regarding shipping or returns, please visit the Help section. If you cannot find the answer to your question, please contact our Customer service.